FAQ
How do I get my digital pattern I purchased?
Digital patterns purchased will be received after purchase via email. The email will contain a secure download link that will allow you to download the PDF of the pattern.
Where can I watch instructive videos for the pattern I purchased?
I am currently in the process of creating instructional videos. They will be accessible on YouTube via this link. If you have any questions regarding any of the patterns, please feel free to contact me through the contact form.
What is the return policy?
A 30-day return window is allowed for all items with the exception of the framed photography, DIY kits and digital patterns. All sales are final for all framed photography items, kits and pattern purchases.
If you would like to inquire about a return, please reach out via the contact form and I will be able to assist with the matter. In the event that any item arrives damaged due to shipping, please fill out the contact form and I would be happy to find a resolution.
Where do you currently ship to?
At this moment in time, purchases can only be shipped to addresses in the USA and Canada.
What is the average shipping time of non-handmade items?
Please expect 2-3 weeks for processing, packaging and shipping. You will be notified once your package ships with tracking information.
How long does it take to create handcrafted items that are marked as made-to-order, or commission?
This depends on each individual item. The completion time will be noted on the item's product page. After a purchase of a made-to-order or commission item, you will receive email updates once the item has been packaged and is ready to ship out.
What does handmade quality mean?
Handmade items in general are high-quality items, made by hand, by a handcrafter or team of artisans. Here at Ecologica, all of the handmade items are made by one specific designer. Handmade items may slightly vary from item-to-item due to being constructed by hand compared to machine.
What materials are used in the items for sale?
At this time, most items are made with one of two types of yarn. They are either made with a 100% reclaimed 85% cotton/15% polyester blend yarn manufactured in Turkey, or a 100% merino wool yarn manufactured in Italy.
The drawstring bags that the items arrive in are made with deadstock cotton or cotton blend fabric sourced from various places.
The framed prints are printed on a cotton/polyester canvas. The frame is constructed out of pinewood that is sustainably farmed and Forest Stewardship Council certified.
Do you print your photography prints?
Any photography prints purchased are printed and shipped by a third-party printer. All photography prints are taken by Antonia Iachetta.
How are your items shipped and packaged?
All of the items shipped by Ecologica Design arrive by USPS in recyclable USPS boxes. The items also arrive in a handmade drawstring bag that is 100% reusable made from deadstock or "rescued" fabric that would have otherwise ended up in a landfill.
About One Tree Planted:
One Tree Planted is a public 501(c)(3) charity. You can access their website here. With every purchase, you have an opportunity to donate a minimum of $1 to plant a tree (or multiple) in areas that have been ravaged by forest fires in North America.
If you are interested in contributing, the option is available at check out.